Shipping & Delivery

DOMESTIC SHIPPING

Standard shipping within the United States is now complimentary. For your peace of mind and the safety of your new jewelry, all purchases are fully insured and will require a signature at the time of delivery. Please be sure your shipping address is a location where someone can sign for the package.  Most items ship by UPS 2day while items under $500 ship USPS priority. In stock items usually ship within 5 business days. If there is an exception, you will be contacted with an updated delivery date. For made-to-order pieces, please expect 3-6 weeks before shipping for your jewelry to be crafted. Rush shipping can usually be accommodated and additional charges of $40 for overnight and $60 for Saturday delivery apply. Please make rush requests by contacting me prior to ordering to ensure that your delivery date can be met. Shipping charges are non-refundable. 

INTERNATIONAL SHIPPING

International express shipping via UPS/FedEx is $115. Jewelry under $500 may be shipped by postal service; if you would prefer this option please contact me for rates prior to ordering. For your peace of mind and the safety of your new jewelry, international purchases are fully insured and require a signature at the time of delivery.  Once your purchase ships, expected delivery is usually between 7-14 days. Any customs, taxes, or other fees are determined by the local customs office and must be paid by the customer. If fees occur, you will be contacted by the shipping company for payment before delivery.  For details, please refer to your local customs office. Due to the length of time for international shipping, all international orders are final sale. 

SALES TAX

For orders shipped to the states of California or Washington, applicable sales tax will apply. 

Returns

ONLINE RETURN POLICY

Sometimes you need to try on jewelry to fall in love with it!
You may return your jewelry by contacting me within 7 days from the delivery date. You will receive return instructions by email and a return shipping label can be provided for $35. Returns must arrive back to the studio within 15 days of the delivery date. Once your return is received and inspected a refund will be issued to your original payment method, minus original shipping charges and return shipping (if applicable), and you will receive an email confirming that your refund has processed. Please note that while refunds are issued promptly it can take up to 14 days for your bank to credit your account.

All jewelry sent back for exchange or return must be in unworn, unaltered, and original condition and returned in original packaging. Any jewelry that appears worn or damaged will not be eligible for return or exchange. Custom jewelry as well as pieces that have been altered or resized at the request of the customer are final sales and are not eligible for return or exchange.

IN-PERSON RETURN POLICY

Purchases made in-person at the Berkeley or Seattle studios or at an event may be exchanged for credit only and must be returned to the studio within 10 days of purchase. Customer assumes responsibility for all return shipping. Your exchange will be issued either as an in-store or online gift card, as preferred.

All jewelry sent back for exchange must be in unworn, unaltered, and original condition and returned in original packaging. Any jewelry that appears worn or damaged will not be eligible for exchange. Custom orders as well as items that have been altered or resized at the request of the customer are final sales and are not eligible for exchange.