Shaya Durbin
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Shipping & Delivery

All purchases are shipped fully insured and require a signature at the time of delivery. Standard shipping is by FedEx/UPS 2day. Items under $500 ship with USPS. Most in stock items will ship within 3 business days. If there is an exception, you will be notified at checkout time and contacted with an updated delivery date. To request rush shipping, including overnight and Saturday delivery, please contact me before making your online purchase to make sure your delivery date can be accommodated. 

Online Exchanges & Returns

If for some reason you are not happy with your new jewelry you may exchange or return it by following the exchange and return instructions bellow.

For exchanges, you shall notify me within 7 calendar days of your intention to exchange the piece(s) by sending an email including the order number to shaya@shayadurbin.com. You will then receive an exchange authorization and exchange instructions by email. For exchanges, the piece(s) shall be mailed according to the exchange instructions within 7 days of receiving the exchange authorization.

For returns, you shall notify me within 3 calendar days of your intention to return the piece(s) by sending an email including the order number to shaya@shayadurbin.com. You will then receive an return authorization and return instructions by email. For returns, the piece(s) shall be mailed according to the return instructions within 7 days of receiving the return authorization.

Jewelry must be sent back in original condition and shipped securely in original packaging.

Made to Measure jewelry and pieces that were altered to your size are final sales and shall not be exchanged or returned.